Certified Technology Specialist (CTS) Practice Exam

What document may include detailed descriptions of services, required experience for project staff, and AV drawings?

1. Service Level Agreement (SLA)

2. Request for proposal (RFP) for labor and service providers

3. Project management plan

4. Installation report

The correct answer is: Request for proposal (RFP) for labor and service providers

The appropriate document that includes detailed descriptions of services, required experience for project staff, and AV drawings is the Request for Proposal (RFP) for labor and service providers. An RFP is created when an organization seeks to procure services or products from external vendors. It outlines the project requirements, the scope of work, and the qualifications necessary for the project staff. This document serves as a formal invitation for vendors to submit bids or proposals for the project. It often contains specific details about the services needed—including scope, timeline, budget, and references. By incorporating detailed AV drawings, the RFP provides prospective vendors with a clear understanding of the technical requirements and expectations of the project, enabling them to tailor their proposals accordingly. In contrast, a Service Level Agreement (SLA) mainly defines the expectations between service providers and clients regarding service delivery and performance metrics, rather than detailing the project elements or required personnel. The Project Management Plan serves as a roadmap for the project, outlining how it will be executed, monitored, and controlled, but typically doesn’t include specific technical drawings or detailed job descriptions. An Installation Report summarizes what has already been done post-installation, usually outlining the results and issues encountered, but it does not provide the upfront details necessary for vendor selection